Berkshire Blinds and Shutters is a brand of Home County Retail Limited (Company Number 08853247)
Home County Retail Limited (referred to as “we,” “our,” or “us”) is committed to protecting your personal information and ensuring transparency in how we handle your data. We comply with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and other relevant privacy laws applicable in the UK. As a responsible organisation, we are also aligned with the EU General Data Protection Regulation (EU GDPR) where applicable to ensure comprehensive protection of your personal information.
Our company is registered with the Information Commissioner’s Office (ICO) in the UK to demonstrate our commitment to data protection.
This Privacy Policy explains how we collect, use, and share your personal information, and your rights regarding that information.
What Information Do We Collect About You?
We collect personal information about you when you interact with us, including but not limited to:
– When you register with us or place an order for products or services.
– When you voluntarily complete surveys, provide feedback, or participate in competitions.
– Details provided through email, phone, or in-person communication.
– Website usage information collected using Cookies.
The types of personal information we may collect include:
– Your name, address, email address, and phone number.
– Payment and transaction details.
– Any additional information required to process orders or provide services.
How Do We Collect Your Information?
We collect information:
1. Directly from You**:
– When you register or place an order.
– When you participate in surveys, competitions, or provide feedback.
2. Through Automated Means**:
– Using Cookies to track website usage and enhance user experience (see “Cookies” section).
How Do We Use Your Information?
We use the information collected to:
– Process your orders and manage your account.
– Provide information about products and services you have requested.
– Personalise your experience on our website, including repeat visits.
– Improve our services and customer experience.
– Contact you with marketing communications if you have consented to receive them.
In processing your order, we may share your information with credit reference agencies and fraud prevention agencies to ensure secure transactions.
Who Do We Share Your Information With?
We may share your personal information with:
– Third-Party Service Providers: To facilitate the delivery of products and services (e.g., logistics, payment processing).
– Credit Reference and Fraud Prevention Agencies: If you apply for finance options.
– Regulatory Authorities: Such as the Financial Conduct Authority (FCA) when necessary.
– Group Companies: If relevant to fulfil your request.
We do not sell or share your personal information with third parties for their marketing purposes.
Marketing
If you have opted in, we may send you information about products, services, and promotions that we believe may be of interest to you. You can opt out of marketing communications at any time by:
– Clicking the “unsubscribe” link in our marketing emails.
– Contacting us at unsubscribe@berkshireblindsandshutters.co.uk.
We will never send marketing communications without your explicit consent.
Your Rights
Under UK and EU GDPR, you have the following rights regarding your personal information:
1. Right to Access: You can request a copy of the information we hold about you.
2. Right to Rectification**: You can ask us to correct or update inaccurate or incomplete information.
3. Right to Erasure: You can request that we delete your data, subject to legal and regulatory requirements.
4. Right to Restrict Processing: You can request a restriction on how we use your data.
5. Right to Data Portability: You can request your data in a machine-readable format to transfer to another service provider.
6. Right to Object: You can object to the processing of your data for marketing purposes or any other legitimate interest.
To exercise your rights, please contact us at data.controller@berkshireblindsandshutters.co.uk or write to us at:
The Data Controller
Berkshire Blinds and Shutters
Unit 5, Wokingham Business Centre
Molly Millars Lane, Wokingham, Berkshire, RG41 2QY
We aim to respond to all requests within one month. Please note that some requests may require verification of your identity.
Data Security
We take data security seriously and implement appropriate technical and organisational measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction. Our systems are regularly reviewed to ensure compliance with best practices and relevant legislation.
Changes to This Privacy Policy
We regularly review and update our Privacy Policy to reflect changes in laws, regulations, or our practices. Updates will be posted on this page, and significant changes will be communicated to you directly where possible.
This Privacy Policy was last updated on 28th January 2025.
Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact us:
Email: data.controller@berkshireblindsandshutters.co.uk
Address: Berkshire Blinds and Shutters, Unit 4, Wokingham Business Centre, Molly Millars Lane, Wokingham, Berkshire, RG41 2QY
We are committed to resolving any complaints or queries promptly and transparently.